Returns & Refunds

Refunds will include total sale price minus shipping charges both ways and re-stock fees, unless otherwise noted. Actual shipping cost may be higher than the shipping price at checkout. Please contact us before sending a return so you fully understand what your refund amount will be.

Returns for Insulbead brand products:
Ordered the wrong size?
In most cases, products can be returned within 14 days of receiving them only if they are unused and still in new (resalable) condition. Customer will pay freight to return item and to ship replacement. Actual shipping cost may be higher than the price shown at checkout as we calculate a portion of the product price toward the true shipping cost. A 5% re-stock fee will be applied to over-sized items or if you are returning 3 or more items. Some restrictions may apply. 15% restock fees for all items returned after 30 days of order.

Order arrived damaged? (Important)
Customer must inspect all Freight Truck shipped items upon arrival, if something appears damaged note the damages on the Proof of Delivery (the form the driver takes with him). Noting damages on your receipt will not be accepted. Call us immediately to inform us of the damages; when we receive the Proof of Delivery with the damages noted we can send you replacements. Ask the driver if you are to keep the damaged goods or not, every delivery service has different rules. Signing off on damaged goods without noting damages cannot be returned or refunded. If an order arrives damaged through UPS Ground please call us within 5 business days for return instructions, 479-787-5991. 

Manufacturer Defects?
If any Insulbead brand item appears to be broken, you must contact us within 5 business days of receiving it to be eligible for a full refund. 


Returns for all other products:
If the merchandise appears to be defective or you received the wrong item, it can be returned. Please let us know within 5 days of receiving it. Special order items such as: materials made to order or cut to length, cannot be cancelled or returned. New and restock-able merchandise that is still in its original packing may be returned within 15 days of purchase. A minimum 25% restocking fee could be applied. Merchandise returned after 15 days will be subject to at least a 25% restocking fee. Customer must pay freight for any return unless otherwise noted.